Accountability

• Reluctant to handle problems
• Identifies but does not rectify own mistakes/responsibilities
• Manages priorities, however struggles with disorganization and/or time management
• Lacks sense of urgency, poor time management
• Inconsistently completes cost effective work, does not seek out other ways to save
• Strives, but struggles to habitually make ethical decisions/actions

• effectively and consistently applies independent problem solving
• embraces mistakes, takes initiatives to improve own work
• sets and executes priorities thoroughly and efficiently
• demonstrates consistent cost effectiveness in all components of work
• reliability and regularly makes ethical decisions/actions

• excels at independent problem solving
• welcomes mistakes, adapts own work to improve the organization
• institutes and integrates priorities to maximize organization efficiency
• models supreme time management through organization and execution
• maximize cost effectiveness through targeted incorporation of all possible resources
• delivers and encourages model ethical decisions/actions

Communication

• could improve listening skills
• could improve writing quality
• could prepare better for presentations
• could share information more often
• disorganized writing
• presentations too technical
• reports contain inaccuracies
• reports sometimes too late
• spoken ideas not clear
• uses jargon, confusing terminology

• generally good communicator
• generally listens well
• generally shares information with team
• good verbal communicator
• good writer
• makes good presentations

• excellent listener
• excellent verbal communicator
• outstanding writer
• promotes candid and open atmosphere
• delivers outstanding presentations
• enthusiastic public speaker
• reports are always accurate, punctual
• shares information with team

Customer Focus

• appears unresponsive to customers
• doesn’t help internal customers
• doesn’t understand customer perspective
• inadequate customer knowledge
• inconsistent customer follow-through
• over-commits to customers
• should seek more customer feedback

• considers customers’ perspective
• courteous to customers
• follows through
• follows through with customers
• gets customer feedback
• helps internal customers

• actively seeks customer feedback
• always follows through
• always helps all customers
• always sees customers’ perspective
• conscientious with customers
• courteous, responsive to customers

Teamwork

• does not request feedback
• sometimes excessively critical
• new to share more information
• doesn’t meet responsibilities
• misses team deadlines
• relies on own opinion
• works alone, tries to do it all

• communicates with team members
• delivers on team commitments
• generally works well with groups
• helps create team spirit
• helps leader meet goals

• always requests feedback, gives feedback
• provides team with accurate data
• able to resolve conflict
• can handle disagreement
• clear on responsibilities, deadlines
• excellent listening skills
• always a team player