Accountability
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Unsuccessful |
Successful |
Special Recognition |
- Reluctant to handle problems
- Identifies but does not rectify own mistakes/responsibilities
- Manages priorities, however struggles with disorganization and/or time management
- Lacks sense of urgency, poor time management
- Inconsistently completes cost effective work, does not seek out other ways to save
- Strives, but struggles to habitually make ethical decisions/actions
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- effectively and consistently applies independent problem solving
- embraces mistakes, takes initiatives to improve own work
- sets and executes priorities thoroughly and efficiently
- demonstrates consistent cost effectiveness in all components of work
- reliability and regularly makes ethical decisions/actions
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- excels at independent problem solving
- welcomes mistakes, adapts own work to improve the organization
- institutes and integrates priorities to maximize organization efficiency
- models supreme time management through organization and execution
- maximize cost effectiveness through targeted incorporation of all possible resources
- delivers and encourages model ethical decisions/actions
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Communication
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Unsuccessful |
Successful |
Special Recognition |
- could improve listening skills
- could improve writing quality
- could prepare better for presentations
- could share information more often
- disorganized writing
- presentations too technical
- reports contain inaccuracies
- reports sometimes too late
- spoken ideas not clear
- uses jargon, confusing terminology
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- generally good communicator
- generally listens well
- generally shares information with team
- good verbal communicator
- good writer
- makes good presentations
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- excellent listener
- excellent verbal communicator
- outstanding writer
- promotes candid and open atmosphere
- delivers outstanding presentations
- enthusiastic public speaker
- reports are always accurate, punctual
- shares information with team
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Customer Focus
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Unsuccessful |
Successful |
Special Recognition |
- appears unresponsive to customers
- doesn’t help internal customers
- doesn’t understand customer perspective
- inadequate customer knowledge
- inconsistent customer follow-through
- over-commits to customers
- should seek more customer feedback
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- considers customers’ perspective
- courteous to customers
- follows through
- follows through with customers
- gets customer feedback
- helps internal customers
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- actively seeks customer feedback
- always follows through
- always helps all customers
- always sees customers’ perspective
- conscientious with customers
- courteous, responsive to customers
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Teamwork
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Unsuccessful |
Successful |
Special Recognition |
- does not request feedback
- sometimes excessively critical
- new to share more information
- doesn’t meet responsibilities
- misses team deadlines
- relies on own opinion
- works alone, tries to do it all
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- communicates with team members
- delivers on team commitments
- generally works well with groups
- helps create team spirit
- helps leader meet goals
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- always requests feedback, gives feedback
- provides team with accurate data
- able to resolve conflict
- can handle disagreement
- clear on responsibilities, deadlines
- excellent listening skills
- always a team player
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