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Human Resources

University of Mississippi

Annual Staff Performance Review
(formerly “appraisals”)

Examples of levels of performance and talking points:

Levels And Talking Points in Print Version


Unsuccessful Successful Special Recognition
  • Reluctant to handle problems
  • Identifies but does not rectify own mistakes/responsibilities
  • Manages priorities, however struggles with disorganization and/or time management
  • Lacks sense of urgency, poor time management
  • Inconsistently completes cost effective work, does not seek out other ways to save
  • Strives, but struggles to habitually make ethical decisions/actions
  • effectively and consistently applies independent problem solving
  • embraces mistakes, takes initiatives to improve own work
  • sets and executes priorities thoroughly and efficiently
  • demonstrates consistent cost effectiveness in all components of work
  • reliability and regularly makes ethical decisions/actions
  • excels at independent problem solving
  • welcomes mistakes, adapts own work to improve the organization
  • institutes and integrates priorities to maximize organization efficiency
  • models supreme time management through organization and execution
  • maximize cost effectiveness through targeted incorporation of all possible resources
  • delivers and encourages model ethical decisions/actions


Unsuccessful Successful Special Recognition
  • could improve listening skills
  • could improve writing quality
  • could prepare better for presentations
  • could share information more often
  • disorganized writing
  • presentations too technical
  • reports contain inaccuracies
  • reports sometimes too late
  • spoken ideas not clear
  • uses jargon, confusing terminology
  • generally good communicator
  • generally listens well
  • generally shares information with team
  • good verbal communicator
  • good writer
  • makes good presentations
  • excellent listener
  • excellent verbal communicator
  • outstanding writer
  • promotes candid and open atmosphere
  • delivers outstanding presentations
  • enthusiastic public speaker
  • reports are always accurate, punctual
  • shares information with team

Customer Focus

Unsuccessful Successful Special Recognition
  • appears unresponsive to customers
  • doesn’t help internal customers
  • doesn’t understand customer perspective
  • inadequate customer knowledge
  • inconsistent customer follow-through
  • over-commits to customers
  • should seek more customer feedback
  • considers customers’ perspective
  • courteous to customers
  • follows through
  • follows through with customers
  • gets customer feedback
  • helps internal customers


  • actively seeks customer feedback
  • always follows through
  • always helps all customers
  • always sees customers’ perspective
  • conscientious with customers
  • courteous, responsive to customers



Unsuccessful Successful Special Recognition
  • does not request feedback
  • sometimes excessively critical
  • new to share more information
  • doesn’t meet responsibilities
  • misses team deadlines
  • relies on own opinion
  • works alone, tries to do it all
  • communicates with team members
  • delivers on team commitments
  • generally works well with groups
  • helps create team spirit
  • helps leader meet goals


  • always requests feedback, gives feedback
  • provides team with accurate data
  • able to resolve conflict
  • can handle disagreement
  • clear on responsibilities, deadlines
  • excellent listening skills
  • always a team player


If you have questions, contact Andrea Jekabsons at or (662) 915-1530.